Service Technician, TechniBlend Inc.

02/08/2019

TechniBlend is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Key Responsibilities:

  • Support TechniBlend/ProBrew (OEM) equipment and systems at customer production facilities
  • Diagnose and troubleshoot technical errors with equipment and determine proper solutions
  • Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers
  • Perform modifications, upgrades and routine maintenance to existing equipment in order to meet customer needs and requirements

Daily Responsibilities:

  • Perform trouble shooting of mechanical, controls, and instruments at fabrication shop or at customer site locations
  • Work well with customers and fellow technical service and engineering personnel
  • Provide training to the customer staff on equipment operation
  • Produce timely, accurate and detailed service reports
  • Comprehend customer requirements and make appropriate recommendations and modifications as required
  • Schedule and plan service calls and customer visits

Required Skills:

  • Proven field service and technical service experience and aptitude
  • Ability to troubleshoot, test, repair and service technical equipment
  • Ability to work flexible shifts and adapt to changing work schedules
  • Willingness to travel 50%-60% of the time (primarily domestic / USA)
  • Ability to work extended hours and weekends
  • Able to effectively organize, schedule, and carry out work assignments with minimal supervision
  • Read and interpret technical manuals, blueprints, diagrams
  • Understanding of the safe operation of hand tools and power equipment
  • Effective communication skills, verbal as well as written
  • Well-developed skills in problem solving and troubleshooting
  • Broad technical knowledge of process and/or industrial automation
  • Mechanical aptitude and ability to perform mechanical and physical tasks

Additional Skills:

  • Brewing, Food & Beverage processing equipment experience a plus
  • Ambitious, fun & flexible
  • Organized, with strong time management skills and a strong work ethic
  • Technical curiosity is critical
  • High attention to detail

Education and Experience:

  • Requesting (not required) 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred
  • Associates or technical degree in engineering or related field required. – Prefer higher level education in engineering, electronics, programming, etc.
  • Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry
  • Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems
  • Experience with mechanical process equipment such as pumps, valves, meters and other components
  • Computer knowledge: Microsoft Office, Excel and Word

Company Description:

TechniBlend designs and manufactures engineered process & packaging machines for the craft brewing, food & beverage, consumer products, and chemical industries. Our equipment utilizes cutting edge technology to improve our customers’ productivity, efficiency, and product quality while delivering a high rate of return on their investment. We supply complete brew houses, beverage blenders, bottling and canning lines, inline carbonation systems, complete cellar systems, refrigeration systems, and complete turnkey breweries & plants. Many of our customers are some of the world’s most familiar brands such as Anheuser-Busch, Coca-Cola, Pepsi, Kraft Foods, MillerCoors, Sam Adams, and many Craft Breweries, etc.

Additional Information:

  • Type: Full Time
  • Experience: Mid-Level
  • Functions: Technical Service
  • Industries: Primary-Brewing, Food & Beverage
  • Company Location: Greater Milwaukee Area (New Berlin, WI)

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